Frequently Asked Questions
What is the minimum order quantity?+
It depends on the product. For most pins and keychains, MOQ starts at 50-100 pieces. Labels typically require 1,000+ pieces. Please contact us for specific MOQ details.
How long does production take?+
Standard production takes 15-18 working days after proof approval. Rush orders may be available with additional charges.
Can I get a free sample?+
We offer free samples when ordering over 300 pieces. For smaller orders, sample fees apply but are deductible from the final order.
What file formats do you accept?+
We accept AI, EPS, PDF, and high-resolution PNG/JPG files. Vector files are preferred for best quality.
Do you ship internationally?+
Yes, we ship worldwide. Shipping costs are calculated based on weight and destination.
What payment methods do you accept?+
We accept bank transfer, PayPal, and credit card payments. Payment terms are negotiable for large orders.
Still have questions?
Contact Us